I’m going to give Samsung kudos here, I think a lot of companies would have just ignored the warnings of manufacturing defects from reviewers and sent the phone to market anyway, hoping to bilk cash from clueless customers before word got out the phone was defective.
Luckily, Samsung realized they had a potential disaster in the making and pulled the phone back just prior to launch:
Samsung has confirmed reports from earlier today that it is postponing the release of its $2,000 Galaxy Fold foldable phone only days before it was originally scheduled to go on sale. “We want our customers to have the best experience possible which is why, after initial feedback, we have decided to delay the release of the category-changing Galaxy Fold to make sure it measures up to the high standards we know you expect from us,” the company said. “We plan to announce the [new] release date in the coming weeks.”
Earlier today, The Wall Street Journal reported that the Fold won’t hit shelves until sometime in May at the earliest, but Samsung is giving itself plenty of leeway with its non-committal timeframe. In an email to customers who have already preordered the Fold, the company said they can expect a revised update on shipping details in two weeks (which would be May 6th). US carriers AT&T and T-Mobile are also slated to carry the premium device.
The Galaxy Fold’s durability has come into question after several review units failed in quick succession due to issues with their displays. Some units broke after the confusing “protective layer” was mistakenly pulled off the screen. But in other cases (such as The Verge’s own), the Fold catastrophically failed after just a day or two of normal use. With our first unit, debris seemingly made its way into the hinge and underneath the inside display. CNBC’s review device also failed for no obvious reason.
But aside from fixing the Fold itself, Samsung must also assess how this phone came so close to shipping with what seem to be severe design flaws. If not for a wave of negative press hitting just before it was too late, who knows where we would’ve ended up.
I have to agree with the sentiment in the last paragraph. How the heck did this thing get so close to shipping in its current condition?