Google Smart Phones – Another Customer Service Failure

Mention the name Google, and you will likely receive very opinionated responses from those around you. You will find that people either love the company or hate it.

(Personally, I despise Google. I hate their products, their liberal bias, their censorship moves, and anything the company stands for.)

Last year, Google decided to enter the Smart Phone market, challenging Apple and other service providers in the industry. It appears that the Google entry into the smart phone market has not come without problems and challenges.

This is the story of a friend, and her experiences with Google phones and customer service. She begins:

So you probably don’t remember, but I bought this phone in December from Google. I was super excited to try out this new product after being a Samsung Galaxy fan for years.

Over the last few weeks this phone has been hell. It defaults to the “Do Not Disturb” setting all by itself. When changed back to normal settings, the phone will not let me receive calls nor call out.

(Pu Note: I have experienced problems trying to call my friend. There is no “dialing” sound to show I am  trying to connect.)

To make a long story short, I have talked with Google representatives several times over the last few weeks, trying to fix the problems.

I have tried all of the recommendations they’ve given me as a “work around” until they find a “fix” for this problem. I have even gone as far as resetting the phone to the original factory settings! Still no fix.

This is a known problem with this phone according to Google, and I’m not the only person experiencing this glitch. Today I finally had it with the phone. I called and told Google I wanted a new phone or my money back since it was still covered under the warranty.

Google wants to send me a REFURBISHED phone. I’m like, “how is a refurbished phone going to help when you still haven’t found a solution to this problem”?

I don’t want a refurbished phone. I want a new one that doesn’t have this problem.

NOPE. No can do.

So I say fine, send the refurbished phone to me and I will send my broken one to you.

Guess what? I have 2 “options” for returning the phone to Google.

#1- I can give them a $700 deposit that they will hang onto until they get my old phone. If I choose this option they will send me a phone right away.

#2- Send my phone in today. When they get it they will check it out and then send me a refurbished phone. This will take 10-15 days! Meanwhile, I am without a phone for that time.

MORAL TO STORY: Do NOT buy the Google phone!

This is the world that we face now with Google, Facebook and these other social media sites turning into large merchandising conglomerates.

When you have problems with these companies, they make no effort to try and realistically solve the problems, whether it is something like problems with a web page, or a technical product that they provide to their customers. Instead, they make every effort to prolong your misery because THEY DO NOT CARE!

Google and Facebook are so big, they have no reason to care about the person at the individual level. They exist to control everyone’s life, and if you do not agree with them, they make your life miserable.

This is not going to end well for anyone.

It is time to start breaking up these companies like we did Ma Bell.


Written by PatrickPu

Former Loan Officer and currently a Case Consultant and Expert Witness in Foreclosure and Lending Litigation cases. Avid follower of NCAA Football and Top 25 teams.


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